Effective date: August 24, 2026
Tomo Robot Japan Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit the TOMO website, submit an inquiry, or otherwise interact with us through this website.
Information We Collect
We may collect the following types of information:
Information you provide to us
This may include your name, email address, phone number, company or organization, school or institution, and other information you choose to provide through contact forms, demo requests, or other communications.
Technical information
This may include your IP address, browser type, device type, operating system, and other technical information associated with your visit.
Usage information
This may include pages visited, time spent on the website, interactions with website features, referring pages, and similar website usage information.
How We Use Your Information
We may use the information we collect to:
Respond to inquiries and demo requests.
Communicate with you about TOMO products, services, and related information.
Provide information or services you request.
Improve our website, content, functionality, and user experience.
Understand how visitors use and interact with our website.
Send news, updates, marketing communications, or other promotional information where you have opted in or where otherwise permitted by applicable law.
Maintain the security and proper operation of our website.
Comply with applicable legal and regulatory obligations.
Data Sharing
We do not sell or rent your personal information.
We may share information with trusted service providers that help us operate our website, process inquiries, provide technical infrastructure, conduct analytics, or deliver related services.
Where appropriate, such service providers are required to handle personal information securely and only for the purposes for which it has been provided.
We may also disclose information where required by law, regulation, legal process, or a valid request from an authorized public authority.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, meet our operational requirements, resolve disputes, or comply with applicable legal obligations.
Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Request portability of your personal information where applicable.
To exercise any applicable privacy rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve your browsing experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
Third-Party Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, content, or security of third-party websites and services. We encourage you to review their privacy policies separately.
Children's Privacy
This website is intended primarily to provide product information to schools, educators, organizations, parents, guardians, and other interested parties. We do not knowingly use this website to solicit personal information directly from children. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and address the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, or applicable requirements. Any changes will be published on this page together with an updated revision date.
Contact us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Tomo Robot Japan Limited
東京都中央区新川1丁目16-7 ナオシビル 2F
2F, Naoshi Building
1-16-7 Shinkawa, Chuo-ku
Tokyo, Japan
Email: hello@tomorobot.jp
